Haidilao International Holding Value Chain Analysis
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This Haidilao International Holding Value Chain Analysis gives a clear, structured view of how the company creates value through its support and primary activities. This page already shows a real preview of the analysis, so you can review the format and content before buying. Purchase the full version to get the complete ready-to-use report.
Support Activities
Firm Infrastructure
Haidilao International Holding Ltd. uses a centralized HQ to standardize menus, service rules, and store rollout across more than 1,300 restaurants, which helps keep quality tight in a labor-heavy model. In 2025, that control supported a network spanning mainland China and overseas markets, where one operating playbook cuts drift and speeds expansion decisions. This firm infrastructure also backs training and procurement, which matters when small service errors can hit table turns and guest spend.
Human Resource Management
Haidilao International Holding Ltd.'s human resource management is a core advantage because service quality depends on people, not just food. In 2025, the business ran 1,300+ restaurants with 130,000+ staff, so hiring and training must stay tightly controlled.
Its people system supports table-side hospitality, quick problem solving, and a steady guest experience across locations. That matters when labor costs and service errors can move margins fast in a labor-heavy model.
Strong retention also cuts rehiring and retraining costs, which helps protect earnings in a business built on repeat visits and word of mouth. In Haidilao International Holding Ltd., HR is part of the product.
Technology Development
Haidilao International Holding's technology development supports fast table turns by tying digital ordering, queue management, and store systems into one flow, which matters in packed dining rooms. It also feeds loyalty data, delivery operations, and service checks, so managers can spot issues faster and keep service more consistent. That matters because Haidilao International Holding still runs a large, high-volume restaurant network, and small delays can quickly hit throughput and guest experience.
Procurement
Haidilao International Holding Ltd. uses centralized procurement for ingredients, condiments, packaging, and store supplies, which keeps input quality tight and costs in check. In FY2025, this supports a large restaurant network by standardizing core hot pot items and reducing store-level variance, so guests get the same taste and service feel across locations. Central buying also improves supplier control and helps protect margins when food and logistics prices move.
Haidilao's Scale Play: 130,000 Staff Powering 1,300+ Stores
In FY2025, Haidilao International Holding Ltd. backed its restaurant model with centralized control, 1,300+ outlets, and 130,000+ staff. HR, tech, and procurement work together to keep service steady, cut store drift, and support fast turns. That scale matters in a labor-heavy hot pot format where small errors can hit margins fast.
| Support activity | FY2025 signal |
|---|---|
| Infrastructure | Centralized HQ |
| Human resources | 130,000+ staff |
| Operations scale | 1,300+ restaurants |
| Procurement | Central buying |
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Primary Activities
Inbound Logistics
Haidilao International Holding's inbound logistics moves fresh meat, seafood, vegetables, broth bases, condiments, and packaging into each restaurant, so tight cold-chain control is central to food safety and the guest experience. In FY2024, Haidilao International Holding reported revenue of about RMB 41.4 billion, and that scale means even small supply delays can hit service speed and table turnover.
Because guests can see ingredient quality, the exact timing, temperature, and traceability of deliveries matter as much as cost. For a brand with a large restaurant network, strong supplier screening and local sourcing help protect freshness, reduce waste, and support consistent taste.
Operations
Operations are Haidilao International Holding Ltd.'s main value driver: cooking, table service, guest interaction, and fast problem solving all happen in the restaurant. In FY2024, Haidilao International Holding Ltd. served 413.5 million customer visits and ran 1,360 restaurants, showing how a labor-heavy model turns service into repeat business.
Staff are trained to spot issues early, from wait times to food quality, so small fixes happen in real time. That service depth helps Haidilao International Holding Ltd. keep high table turns and support strong same-store demand.
Outbound Logistics
Haidilao International Holding uses outbound logistics to move delivery orders, takeout meals, and packaged hot pot ingredients and condiments beyond dine-in sales, so one restaurant can serve more than one demand channel. In 2024, Haidilao International Holding operated 1,343 restaurants and generated RMB 41.5 billion in revenue, showing how off-premise fulfillment can add volume without opening new sites. This channel helps turn the same broth base, sauces, and ingredients into extra sales and wider brand reach.
Marketing and Sales
Haidilao International Holding Ltd. markets through brand trust, viral social media clips, and the dining experience, so service quality itself acts as a sales channel. Its delivery and retail-style products help it reach off-premise demand and keep revenue flowing beyond dine-in traffic. In 2025, that mix matters because group revenue reached record levels as the brand kept winning repeat visits and higher-order frequency.
Service
Service is Haidilao International Holding's clearest edge: staff are trained to spot needs early, fix issues fast, and add small touches before, during, and after the meal. That matters because a strong service recovery can turn a bad table experience into a repeat visit. In FY2025, this people-first model stayed central to traffic, loyalty, and higher check size.
Haidilao's 1,360-Store Service Model Drove 413.5 Million FY2025 Visits
Haidilao International Holding's primary activities are built around in-store operations: cooking, service, and quick problem solving. In FY2025, this people-heavy model still drove repeat visits, while the 1,360-restaurant base kept scale at the center of the business.
| FY2025 primary activity | Key metric |
|---|---|
| Restaurant network | 1,360 stores |
| Customer traffic | 413.5 million visits |
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Haidilao International Holding Reference Sources
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Frequently Asked Questions
Haidilao International Holding Ltd.'s value chain is strongest in service-led restaurant execution. Founded in 1994, it now relies on 4 support activities and 5 primary activities, so coordination matters. Because the model depends on 1 consistent dine-in experience and 2 add-on channels-delivery and packaged products-the system rewards operational discipline.
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